Returns Policy

Please get in touch with our Customer Service team before returning items. You can contact us by email ([email protected]) or by phone (01706 509287).

Please be aware that any unsolicited or unauthorised returns may be disposed of, and processing a refund might not be possible.

In the unlikely event that any product is defective, you must inform our Customer Service team within 7 days of receipt of goods. Any claims made after this period may not be accepted. Please do not dispose of any items or packaging, as we may require evidence or request that the item be returned to us.

We cannot be held accountable for items lost or damaged during return transit. It is advisable to use a recorded delivery method, fully insured for the total of the goods, ensuring appropriate postage is paid. You are responsible for taking reasonable care of the goods while they are in your possession.

Returned items must reach us within 30 days of receipt of goods. Failure to meet this deadline may result in refusal of the return.

Upon return of the items, if the item is found to be defective, we will offer you a replacement or refund the product value. Please allow up to 7 working days for the refunded amount to be credited back to your original payment method. All refunds will be processed using the same payment method used when placing the order.

We may ask you further questions either before or during the returns process or give recommendations on product usage to reduce any unnecessary returns. Please assist our Customer Service team by providing as much information as possible regarding any reported issues.

Return Address:

WeBuyBricks, FAO: Customer Services, Hall Carr Mill, Fallbarn Rd, Rawtenstall, Rossendale, BB4 7NX

Your Cancellation Rights

You have a legal right to cancel your Contract with us at any time, without giving any reason, within 14 days beginning on the day after your Contract is formed (the date of your Order Confirmation). This is the “Cancellation Period”. Please note that if you ask us to start providing services to you during the Cancellation Period you may lose your right to cancel the Contract after you have confirmed your Order.