Packaging guidelines


Our packaging guidelines will help you protect your LEGO® during transportation, so your collection reaches us in the same condition you sent it. Take a look at our packaging dos and don'ts below…

Packaging dos

Double-check your LEGO®

Before you send us your unwanted bricks, check them over and make sure they meet our condition guidelines. It might be worth re-weighing your LEGO® to make sure you’ve selected the right weight too.

Choose the right box size

Choosing the right box size will prevent your LEGO® from being damaged in transit. A box too small for your LEGO® could burst, whereas a box too big could collapse.

Secure your package

Whatever you decide to send your LEGO® in, make sure it’s sturdy and durable. Because LEGO® bricks are so small, it’s easy for them to get lost in transit if your package isn’t secure. We suggest using a plastic bag inside of a box, making sure any gaps are sealed with tape.

Remove any existing labels

Make sure your box is clear of old shipping labels or stickers, as this can cause confusion at the parcel shop. You don’t want your bricks to end up getting delivered back to you!

Attach postage label

Ensure your postage label is stuck on properly and not obscured by any tape. Don’t forget we provide a free postage label once you’ve checked out!

Post within 7 days

Please post your LEGO® to us within 7 days of completing your sale.

Packaging don'ts

Don’t pack badly

Don't ship your LEGO® in flimsy or damaged boxes as it will likely sustain additional damage during transit. Ensure the box is in good shape and not worn out. It must be sealed properly, making sure any gaps are shut tight.

Label as fragile instead of careful packing

Labelling your boxes as ‘fragile’ or ‘handle with care' doesn’t guarantee that they won’t get damaged. These stickers should not be used as a substitute for good packaging.

Don’t allow contents to move

Choose the appropriate sized box for your items. Try not to under-fill boxes (these could collapse) and over-filled ones might burst open.

Resend packaged without removing old labels

Never reuse old packaging without removing all previous labels and stickers.

What if you can’t print your postal label?

Not to worry! The vast majority of Evri drop-off points have a print-in-store service. Just refine your search to include ‘print-in-store’ options only, and your closest parcel shop will come up - no printer required.

Find your nearest drop off point

Still need answers?

Head over to our FAQs page to see if we’ve answered any of your questions there. Alternatively, get in touch with us by emailing

Frequently asked questions

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