Packaging guidelines
Our packaging guidelines will help you protect your LEGO® sets during transportation, so your collection reaches us in the same condition you sent it. Take a look at our packaging dos and don'ts below…
Packaging dos
Double-check your LEGO® sets
Before you send us your unwanted LEGO® sets, check them over and make sure they meet our Acceptance Guidelines. It might be worth double checking the item numbers of your LEGO® sets to make sure you are sending the right ones.
Choose the right box size
Choosing the right box size will prevent your LEGO® sets from being damaged in transit. A box too small for your LEGO® sets could bend or break, whereas a box too big could collapse. Your box should weigh no more than 15kg and be no more than 120cm in length. If you add the two shortest dimensions and multiply them by two, the total calculation should be under 225cm.
Use Padding
The best way to avoid damaging any of your LEGO® sets in transit is by padding out your parcel box. Padding prevents your LEGO® sets from rattling around and reduces the risk of any damage from bumps and bangs. Use things like newspaper, bubble wrap, or foam inserts for the best results.
Use the Correct Number of Boxes
Ensure you use the correct the number of boxes. We calculate the correct number based on the weight of LEGO® sets.
Dismantle Built Sets
Ensure your postage label is stuck on properly and not obscured by any tape. Don’t forget we provide a free postage label once you’ve checked out!
Secure your package
Whatever you decide to send your LEGO® sets in, make sure it’s sturdy and durable. To avoid losing any parts from your LEGO® sets in transit, we suggest using a plastic bag inside of a box, making sure any gaps are sealed with tape.
Remove any existing labels
Make sure your box is clear of old shipping labels or stickers, as this can cause confusion at the parcel shop. You don’t want your sets to end up getting delivered back to you!
Attach postage label
Ensure your postage label is stuck on properly and not obscured by any tape. Don’t forget we provide a free postage label once you’ve checked out!
Post within 7 days
Please post your LEGO® bricks, parts and pieces to us within 7 days of completing your sale.
Packaging don'ts
Don’t pack badly
Don't ship your LEGO® sets in flimsy or damaged boxes as it will likely sustain additional damage during transit. Ensure the box is in good shape and not worn out. It must be sealed properly, making sure any gaps are shut tight.
Don’t Duplicate Your Shipping Labels
Printing out the same label and using it on more than one box may lead to parcels getting lost or not being collected.
Label as fragile instead of careful packing
Labelling your boxes as ‘fragile’ or ‘handle with care' doesn’t guarantee that they won’t get damaged. These stickers should not be used as a substitute for good packaging.
Don’t allow contents to move
Choose the appropriate sized box for your items. Try not to under-fill boxes (these could collapse) and over-filled ones might burst open.
Resend packaged without removing old labels
Never reuse old packaging without removing all previous labels and stickers.
What if you can’t print your postal label?
Not to worry! The vast majority of drop-off points have a print-in-store service. Just refine your search to include ‘print-in-store’ options only, and your closest parcel shop will come up - no printer required.
Find your nearest drop off point
Still need answers?
Head over to our FAQs page to see if we’ve answered any of your questions there. Alternatively, get in touch with us by emailing [email protected].